< Back to Knowledge Base

Creating Student Accounts

These instructions are for the creation of NEW student accounts. If a student has moved to your facility from another facility and they already have a Connected Corrections account, please DO NOT make a new account for them. Their account should be moved to your facility. For instructions on how to move students accounts, please click here.

There are two methods in which student accounts can be created:

Creating Student Accounts Individually

  1. Login to the Admin Portal (https://admin.connectedcorrections.com/)

  2. Click on “Location & User Management” tile

  3. Click on the “Location” drop down menu and select the desired facility name

  4. Click on “Add Learner”

  5. In the window that opens, select the desired housing unit from the drop down menu

  6. Type in the students first name, last name, their date of birth, their DOC ID, and a password (if password is left blank, a randomly generated password will be created)

  7. Click “Add Learner”

Creating Student Accounts by Bulk Upload

  1. Login to the Admin Portal (https://admin.connectedcorrections.com/)

  2. Click on “Location & User Management” tile

  3. Click on the “Location” drop down menu and select the desired facility name

  4. Click on “Bulk Upload”

  5. Click on “Download Template”

  6. Open the document that just downloaded

  7. Fill out the columns

    1. requestId: numbered list of users to upload (example: 1, 2, 3, 4…)

    2. docID: student’s DOC ID number (REQUIRED)

    3. firstName: student’s first name

    4. lastName: student’s last name

    5. dateOfBirth: student’s birthday (REQUIRED)

      1. MM/DD/YYYY format

    6. role: the user’s role (for students, this would be “Learner”) this is case sensitive, capitalize “Learner”

    7. password: if your facility uses formatted passwords, enter that password. If not, leave this blank and passwords will autopopulate.

    8. locationId: the ID number for the facility or housing unit that the user resides in within the facility

      1. The locationID for the facility will autopopulate in the template when you download the bulk upload template

      2. If your facility is utilizing housing units, you will need to change the locationID to the desired housing unit’s ID. Housing unit locationIDs can be accessed on the “Services” tab of the facility. Scroll all the way to the bottom of the page and click on the down caret to expand the “Location Children” section

  8. Save document

    1. The document MUST be saved as a CSV file for bulk upload to work!

  9. In the bulk upload window, click on “Choose File”

  10. In the window that opens, select the file you just created

  11. Click “Open”

  12. The bulk upload process will automatically flow to the next step.

    1. If nothing happens when you upload the template, double check the file is a CSV file

  13. If no errors display on the screen, click “Send Request”

  14. If you try to perform a bulk upload and you get the error message, “Requestor does not have permission to create this user,” go back to the template document and make sure the locationID has been entered for the user(s) that failed.

If you have errors after the list has been processed, please look to the error message listed to see what went wrong and fix the error if you can. If you need assistance, contact Support and please include the error message in the ticket.

You may or may not have access to student accounts – it depends on your Admin Portal account role

Related Support Articles

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.

Admin Portal  Staff Account Management
Admin Portal  Staff Account Management
Our New Look

Make Today An Orijin Story

Learn More

Download the Orijin Overview

Enter your information below to receive a comprehensive 2 page overview of Orijin.

our new look

Make Today an Orijin Story

Play Video
Stay in touch

Orijin News

Sign up to receive announcements and news from Orijin.